Dispatch and Shipping

Firefly 15 is a one man operation, so naturally, all hanks are made by me. This is not my full time job. I have a family and other commitments. 

Generally speaking, I make small batches of hanks. Once these go, so long as the material is in stock, I list the hanks as in stock and make them to order. This allows me to make hanks specifically for each individual. It also means that the material can be freed up for any other projects or custom orders that might be received. As such, I cannot guarantee next day dispatch. Like I mentioned, I have a full time job and cannot always make the post office. I do however aim to, where possible make a dispatch within 3 days. Custom orders may take slightly longer. If the material is back logged or on order, I will notify you, though generally you would know prior to ordering.

All packages are shipped via royal mail 1st class. I can offer a recorded service should you wish. Please contact me before ordering to set this up. The royal mail aim to deliver the next working day. So once it leaves me, it should be with you very soon.

International order are welcomed and again, parcels are sent out via royal mail international. Prices vary from country to country and the weight of the parcel. Generally, the postage cost is slightly  more than the £3 charged on the store, but I cover any excess to keep prices down. Again, royal mail estimate 5 day shipping time to Europe and 7 days to the rest of the world.

If you have any questions or queries in regards to shipping and dispatch, please get in touch.